Adding a Customer

Adding a new customer includes lot of information to be gathered. The following are the required information we take from a customer.

Details of a Customer

1. Basic Info

Customer Name: Official name of a person or entity or organisation.

Customer ID: Unique identification number of a customer.

Customer Type: Type of the customer can be Distributor, fabricator, retailer based on organisation.

Contact Name: The name of a person as representation of a company to contact.

Referred By: The person who referred the customer among the current customers or other.

2. Contact Info

Contact info include primary and secondary and mobile numbers needed to contact. Fax and email info needed to transfer any documents and official website of a company.

3. Address

Bill-To-Address: The address to which bill should be sent to. 

Shipment-Address: The address to which shipment of goods can be done.

suite #: which mean a unit # in a building. 

County: Mean a Regional location.(District)

A. General Address Format in India

B. General Address Format in USA

C. General Address Format in Germany

D. General Address Format in Italy

E. General Address Format in Canada

Difference in county, district, parish and province

Format of Zipcode(India, Canada, USA)

4. Location

Parent Location: It is one of the location of our company to which customer belongs to. He may be customer to our multiple branches or regular customer(generic).

Route Location: The location through, to reach the customer.

5. Accounting Info

Account info include currency in which payment as to be made and Employer Identification Number for tax purposes. Preferred way to send documents i.e., mail or fax and # of days customer should be kept in hold, date from since he is customer also be noted.

6. Sales Info

Primary and Secondary sales person: Main person and secondary person dealing with the customer during sales.

Price Level: Price level is decided taking following criteria as base.

Customer Type

Customer Type pricing levels are used to give prices based on customer qualification. If he is distributor he will be given some price, if he is a fabricator then another price and if retailer another price.

Purchase Volume 

The pricing strategy that will be decided based on volume of purchase. The discounts are allowed for bulk purchases. The greater the volume of purchase, the higher will be the discount.

Transaction Volume

A pricing model where payment is decided based on number of transaction processed. A base price is provided for specific volume band, with a negotiated increase or decrease in price as usage fluctuates around specific band.

Product Type

Pricing strategy based on product type is done based on companies goals and objectives.

Premium Pricing

Premium pricing is higher than the competitors used when there is something unique about the product or when the product is new to the market hoping to maximize revenue during early stages of product life cycle.

Penetration Pricing

Penetration pricing is entering the market with low product prices to attract the buyers. The strategy is to raise awareness and get the people to try the product.

Economic Pricing

Economy pricing is low cost approach to market just to keep prices low and attract specific segment of the market i.e., very price sensitive.

Price Skimming

Price skimming is a strategy designed to get maximum revenue advantage before any other competitors begin offering similar products or product alternatives.

Psychological Pricing

It is generally used in market for prices of products they produce. It product cost is $99, psychologically $99 is less than $100. So they fix $100.

Payment Terms

Payment Terms: Conditions of payment agreed between the buyer and seller for goods sold or services rendered.

Sales Person: The individual / entity who sells goods and services for other entity.

Sales Tax:  Sales tax is indirect tax and is charged at the point of purchase or exchange of certain taxable goods.

Types

Tax Exemption: Tax exemption can be given to customer with specified selected reason.

Tax Exemption Reasons

1. Sellers with genuine state resale certificate are exempted from tax when they resale products.

2. Products sold to charities and schools are provided tax free.

3. Sale of tax free commodities like agriculture products.

Tax Exemption Reason Codes

Fulfillment Method: The process of fulfilling the delivery should be chosen whether customer picks up or need to be delivered to the customer.

7. Credit Controls

Credit limit to the customer is given based on his credibility to ensure not to exceed limit of credit to the customer and lock note is given to know the information about limit.

8. Customer Login

Customer can login to system to know info about sales and so on. So that a login is provided with username and password.

9. Special Instructions

Instructions given to the customer about sales should be noted down.

10. Internal Notes

Internal notes for company purpose is noted to know the details about sales like who is involved in sales and so on.